Frequently asked questions

A few days is usually fine. For move-in / move-out cleans during peak windows (May 1 and August/September), we recommend 2–3 weeks ahead — those dates fill fast in Waterloo Region's student-rental and turnover seasons.

You can cancel any time up to 24 hours before your booking, free of charge. Cancellations within 24 hours are not accepted through the website — call (226) 751-4566 if something urgent comes up and we'll work something out.

Yes — just reply to your booking confirmation email or call us. As long as it's more than 24 hours out, we'll move it to a new slot at no charge.

Pick a frequency at booking — weekly, bi-weekly, or monthly. Your first clean is at full price. Starting from your second visit, the discount applies: 20% off weekly, 15% off bi-weekly, 10% off monthly. Same cleaner every visit.

Absolutely. Just let us know — we'll update your schedule and the discount adjusts on the next clean.

Yes — we bring everything: vacuum, mop, microfibre cloths, products, and gloves. Eco-friendly, fragrance-free supplies available on request (+$10). If you'd like us to use a specific product of yours, just leave it out and let us know.

Regular is maintenance: dusting, vacuuming, mopping, kitchen and bathroom surfaces, trash. Deep adds the layers a regular clean skips: baseboards, inside oven, inside fridge, calcium descaling, detailed scrubbing. Most customers start with a Deep, then maintain with Regulars.

Interior windows, yes — pick Small ($8 each), Standard ($12), or Large/Bay ($20) at booking and tell us how many. Exterior windows on second floor and up aren't safe for our crew without proper equipment, so we leave those to the window specialists.

Yes — we offer "Inside Cupboards / Cabinets / Drawers" as an add-on starting at $40. Especially popular for move-in/move-out cleans where you want the new space spotless before unpacking.

Laundry folding is a $25/load add-on (wash, dry, fold). Dishes aren't part of a standard clean — we'll load and run an empty dishwasher as part of a Move-Out clean, but for daily dishes, leave the sink ready and we'll work around them.

At booking, pick from: I'll be home, Lockbox, Hidden key, Building fob / code, Concierge, or Other. Add the instructions and we'll handle it. Most of our recurring customers leave a lockbox.

Yes — cats, dogs, birds, reptiles, all welcome. Let us know in the booking notes (name, temperament, where they hang out) so we can plan around them. Pet Hair Removal is a $25 add-on if there's a lot of fur.

Leave the alarm code in your booking notes (under "Entry instructions"). It's only visible to admin and your cleaner. We'll disarm on entry and re-arm when leaving.

Yes. Recurring customers get the same cleaner every time. She learns your home, your preferences, and where you keep the vacuum. Continuity is one of the things our customers love most.

Cash on arrival or e-transfer to hirayaspaces@gmail.com after the clean. Every invoice has the reference number to use in the e-transfer comment.

After your clean is marked complete, we send a formal invoice via email with a PDF attached. The invoice number is unique — use it as the e-transfer reference so we can match the payment to your account.

The price you see at booking is an estimate based on home size. We confirm the final price after a quick walkthrough on the day of service — if the space is significantly larger or in worse condition than expected, we'll flag it before starting work.

Yes — see our Senior Care Cleaning page. Gentler pace, careful with belongings, fragrance-free options, family-booking flow for adult children booking on a parent's behalf.

Yes — see AirBnB turnover cleaning. Linen change, restock, photo-ready finish, and damage-flag-with-photos before we leave.

Drywall dust is a different beast — see post-renovation cleaning. Custom quote based on scope.

Waterloo, Kitchener, and Cambridge are our core service area. Guelph is by request. If you're outside the region, call us and we'll see what we can do.